Your holiday is fully protected with Alexandra’s Africa
Our Responsible Travel Guarantee!
How it works for your Alexandra’s Africa Safari
When booking your holiday through Alexandra’s Africa, you are automatically covered by our Affirma Financial Failure Protection Insurance. Affirma is one of only a handful of companies who have been accepted by ABTA as an approved supplier of Financial Failure Insurance. This insurance covers our (Alexandra’s Africa) financial failure.
In the highly unlikely event that Alexandra’s Africa fails financially, resulting in you not being able to travel on your Alexandra’s Africa Safari, you will be fully refunded.
Click here for a copy of our Affirma Insurance Certificate.
How it works for your flights and any further travel booked through our Flight Centre partners
If you book your flights and any further travel before or after your Alexandra’s Africa Safari through our travel partner ‘Flight Centre’ – Flight Centre are ABTA and ATOL members – assuring you are protected throughout for accommodation and flights respectively.
How we ensure you won’t need this protection
We have been in business since 2012. We design our Safaris ourselves, select our transport providers and we handpick the lodges and luxury camps that we use. In most cases Alexandra has known the suppliers for years and continues to use them because they continue to offer excellent quality, service, they have a sustainability ethic and values and always a very warm welcome. They are quite simply suppliers with soul!
Whilst you are on a safari with us, we do not hand our responsibility for your safe-keeping to any 3rdparty supplier, agent or operator. Alexandra will be travelling with you and will be on hand to ensure you are safe and well looked after throughout. Our customer reviews, on our website and on Google tell the story!
Alexandra is also a member of the Global Sustainable Tourism Council and a holder of GSTC’s certificate in Sustainable Tourism – so a focus on sustainability throughout is assured.
In the unlikely event that you are not completely satisfied with your holiday and then Alexandra or another member of the Alexandra’s Africa team will be on hand to do all we can to help sort things out. That is our promise to you – our Responsible Travel Guarantee!
Wishing you wonderful travels,